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Training & Development SteppingStones Training & Development offers a tailor made solution to all your learning and development needs. In addition to writing and facilitating training workshops we carry out comprehensive learning needs assessments and undertake evaluations of training provided. Whilst we recommend the comprehensive steps outlined below we offer a totally flexible, client centered service and are happy to provide any one element in isolation. We work in partnership with each organisation to produce the best possible product for our clients, striving both to maximize the learning transfer to employees and return on investment. Identifing training needs Training costs money not only paying for provision; be it courses or attendance at college, but also in time away from the workplace for the employees involved. Ensuring the right training for the right person makes sound business sense not only by increasing knowledge, improving skill levels and enhancing behaviours but to the bottom line too. How to get a bespoke training solution Even if we do not carry out a learning needs analysis before we design any workshop we would expect to have an in-depth meeting with our client to ascertain exactly who the trainees will be, their levels of experience and seniority and any other specific needs. We would also want to know about the organisation; its culture and goals. Our interactive workshops are tailored to combine the newest ideas and best practices with each company’s policies and procedures. Please see below for a non-exhaustive list of workshops we have provided for organisations on island. Because we appreciate how stretched businesses are and the difficulties of having employees away from their desks attending training we also tailor the length and timing of our courses to suit our clients’ needs. We will run courses in the evenings and on Saturdays as well as full and half day workshops and hour long ‘lunch and learn’ sessions. We like to have no more than 12 per group to ensure plenty of attention from the trainer and opportunities for the delegates to participate and contribute. We are happy to award certificates to attendees. Evaluation Evaluations are carried out at the end of each course by questionnaire and the results summarised and provided to the client in a written report. We offer and encourage a variety of follow up activities to be undertaken either by SteppingStones or in house. We also offer a service of undertaking evaluations of all training provision within the business on an individual, team or organisational level. Examples of Workshops Management and supervisory skills including; • Performance reviews; managing underperformance; communications; leadership; delegation; meetings; coaching • Customer service; face to face and telephone skills; handling difficult customers • Employability skills • Train the Trainer • Presentation Skills |
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